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Ocado - Synch - 2026-01-15

Metadata

  • Date: 2026-01-15
  • Company: Ocado
  • Attendees: Rishi Shah, Michael Braha (Director Treasury), George Merrion, Ketul Shah, Melissa Pillay, Gurjit Pannu
  • Type: Lead Call
  • Source: Notion Customer Success Meetings

Summary

Context

Post-holiday catch-up call introducing Michael Braha (Director Treasury, 6+ years at Ocado, 2 years in treasury). George Merrion joined Palm Dec 1st as founding Account Executive.

Key Discussion Points

  • Cash flow forecasting improvements needed: currency perspective, AP spend accuracy, actuals categorization
  • Using Kyriba TMS but "scratching the surface" - want to move toward best practices
  • 30-40% uncoded flows in Kyriba (to verify exact percentage)
  • Rule-based transaction categorization incomplete

Pain Points

  • Manual Excel-based 13-week forecasts across entities
  • Complex multi-currency operations (historically GBP-centric, now more global)
  • AP spend: predictable short-term but unpredictable beyond couple weeks

Platform Capabilities Discussed

  • AI categorization with Google Gemini LLM (language/region/bank agnostic)
  • Human-in-the-loop learning (95%+ accuracy within first few months)
  • Flexible data ingestion: API, MT940, BAI, Swift, XML, CSV, PDF, email
  • 3-4 week implementation timeline with Kyriba API

Feature Highlights

  • Self-service dashboard builder
  • Cash position monitoring with overdraft risk flagging
  • Variance analysis with "notable activity" alerts

Deal Signals

  • Michael Braha introduced as key decision maker
  • Internal discussion scheduled early next week
  • Follow-up if no response by Wednesday

Next Steps

  • Palm to send On Running case study and slide deck
  • Keep Michael Braha, Ketul Shah, Melissa Pillay on all emails
  • 15-minute logistics discussion once internal review complete

Synced from Notion: https://www.notion.so/2edc47335ffb8129b951e0dfb266092c