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Gensler - Proof of Concept - 2025-12-03

Metadata

  • Date: 2025-12-03
  • Company: Gensler
  • Attendees: Rose Wahome, Giannis, George, Gurjit
  • Type: Lead Call
  • Source: Notion Customer Success Meetings

Summary

Context

Proof of concept discussion with Gensler to explore how Palm can help with their AR reconciliation challenges.

Key Discussion Points

  • Kyriba shows aggregated bank transactions but limited detail
  • IRAC attempts automatic reconciliation using business rules but creates daily exceptions
  • 10+ people handle exceptions daily
  • 80% of payments process automatically when clients provide proper remittance details
  • Remaining 20% require manual intervention by project accountants

Pain Points

  • Fridays see highest exception volume, Mondays lowest
  • Quarter-end creates major scramble with unposted exceptions accumulating to $4-5M
  • Regional teams must identify and post their transactions
  • Management only recognizes ERP-posted amounts, not actual bank balances
  • Customers pay multiple invoices as single net amount
  • Missing or incomplete remittance information
  • No systematic way to assign unmatched transactions to responsible regions/offices

Technical Workflow

  • Vision ERP contains detailed transaction data (client names, project numbers, invoice dates, project accountants)
  • IRAC sits between Kyriba and Vision, attempting to match payments to open invoices
  • Business rules fail for edge cases (closed invoices paid later, timing mismatches)

Proposed Solution Approach

  • Upload AR invoices as forecast items with concatenated details
  • Build intelligent matching rules to connect bank receipts to forecasted items
  • Generate reconciliation reports showing matched transactions with owner attribution
  • Surface unmatched items grouped by likely responsible parties
  • Handle complex scenarios (multiple invoices to one payment, vice versa)

Next Steps

  • Palm team to develop technical proof-of-concept approach internally
  • POC would use historical quarter of data (bank statements + Vision invoice exports)
  • Success criteria: Break down $4-5M exception pile into owner-attributed lists
  • Timeline: ASAP implementation desired to avoid March quarter-end issues

Synced from Notion: https://www.notion.so/2bec47335ffb8198a22bfecd2ae3548f