Digital Realty - Demo Catch Up - 2025-11-19¶

Metadata¶

Date: 2025-11-19
Company: Digital Realty Trust Inc
External Participants: Declan Murtagh (Treasury), Jazz (Treasury), Jas Uppal (Treasury)
Palm Participants: Alex, Gurjit Pannu, Jennifer Pearson, Giannis
Type: Lead Call
Domain Areas: Cash pooling, Cash forecasting, Kyriba integration
Source: Notion Customer Success Meetings

Summary¶

Context¶

Demo session with Digital Realty's EMEA team (Declan and Jazz) to showcase custom dashboard for Amsterdam Euro account and discuss integration requirements.

Key Discussion Points¶

Digital Realty operates 5 separate cash pools across different regions/entities
Primary system: Kyriba TMS for cash management and reporting
Current workflow: Monday morning funding decisions by Declan, filtering through each of 5 cash pools
Legacy structure from Netherlands acquisition 4-5 years ago not yet consolidated
Gurjit had successful meeting with US team (Andy and Minnie) confirming alignment

Pain Points¶

Data accuracy issues: Kyriba balance reporting unreliable due to old forecast items not properly removed
Manual forecast entries from years ago still affecting current balance calculations
Demo showed €750M balance when reality significantly lower
Extensive Excel manipulation required for currency and country allocation
Weekly manual data collection from AP team

Feature Requests & Needs¶

Consolidated view across multiple cash pools with easy filtering
Regional/country-level visibility (EMEA focus vs global)
Integration with existing Kyriba data feeds
Manual forecast entry capabilities for one-off items
Excel file upload functionality for bulk forecast updates
Debt monitoring category for revolving credit facility tracking
Variance analysis to drill down on forecast vs actual discrepancies
Historical account data retention after closures
Bank statement backup capability if Kyriba integration fails (MT940/PAI2)

Competitive Intelligence¶

Currently using Kyriba TMS but finding manual processes inefficient
Palm proposing direct Kyriba API integration excluding manual forecast items

Deal Signals¶

US team ready to support business case to treasurer if EMEA approves
Demo rescheduled to Thursday 4:30pm UK time
Decision to exclude US team until EMEA comfortable

Action Items¶

[ ] Gurjit to contact Andy for accurate balance data exports
[ ] Update demo with realistic balance figures
[ ] Jazz to send actual forecast spreadsheet for upload testing
[ ] Schedule follow-up demo Thursday 4:30pm UK

Synced from Notion: https://www.notion.so/2b1c47335ffb81b1b69bee7c380a410b