Access & Entitlements - Pain Points & Challenges¶
Pain Points¶
Training Burden for Complex TMS Tools¶
- Kyriba requires extensive, ongoing training - "Every two weeks you have a morning walk with them to teach them how to use Kyriba because they're not adapting to it"
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Source: ON (2026-02-04)
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Regional teams don't adopt tools that require heavy training - Contrast with Palm being "way more intuitive"
- Source: ON (2026-02-04)
Central Treasury Bottleneck¶
- Treasury team has to nudge regional teams constantly - "Having them more stakeholders in the process without you having to nudge them"
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Source: ON (2026-02-04)
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Regional teams don't have direct access to cash visibility - Currently considering sharing Palm access with regional hubs (APAC, Americas, EMEA)
- Source: ON (2026-02-04)
Entity-Level Access Control Gap¶
- No entity-level permissions in current tools - Emma acknowledged Palm is working on "access control layers, meaning who can access what because there can be use cases where maybe not every single person accesses all entities data"
- Source: ON (2026-02-04)