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Digital Realty - Custom Demo - 2025-11-27

Metadata

  • Date: 2025-11-27
  • Company: Digital Realty Trust Inc
  • Attendees: Alex, Gurjit Pannu, Dmurtagh, Khimp, Juppal, Giannis
  • Type: Lead Call
  • Source: Notion Customer Success Meetings

Summary

Context

Palm showcased custom demo using Digital Realty's actual data from Andy. Focused on replicating current manual Friday cash pooling reports with automated daily updates.

Key Discussion Points

  • Data quality issues in Kyriba: balances include forecasted items causing -$4 billion discrepancies
  • Transactions miscategorized (e.g., credit facility repayments labeled as bank fees)
  • EMEA team has limited system access - US team manages Kyriba updates and mapping

Pain Points

  • Manual workflow inefficiencies: Jazz consolidates data into spreadsheets every Friday
  • Time-consuming process limiting deeper cash flow analysis
  • Current forecasting only goes out 2 weeks
  • Balance reconciliation concerns between Citibank and Kyriba

Feature Requests & Needs

  • Cash pool consolidation: pool-level view, not just individual accounts
  • Landing page: current balances per pool, forecasted balances (7, 14 days ahead), drill-down capability
  • RCF information: headroom visibility, tranche limits, drawings/repayments forecast
  • USD equivalent totals with local currency details

Domain Insights

  • Kyriba remains "black box" - no need to learn new system
  • Palm handles categorization corrections and operational workflow
  • Direct bank statement data extraction only
  • Pool-level forecasting in development (next month)

Technical Details

  • Account 0169 (Dutch Finger account) showing incorrect balance (should be ~€60M, showing €2M)
  • AI-powered transaction categorization with learning from user corrections
  • CSV forecast upload with automatic column mapping and validation

Next Steps

  • Digital Realty team to send requirements summary early next week
  • Jazz to provide City Direct balance reports
  • Palm to update demo with corrected data and pool-level forecasting
  • Follow-up 30-minute session after improvements

Synced from Notion: https://www.notion.so/2bcc47335ffb81c7b5f1df2225aed8ac