Reporting - Pain Points & Challenges¶

Pain Points¶

Can't easily filter or modify existing reports - Users want to adjust existing dashboards without rebuilding
Source: ON (2025-09-02)
Waiting for vendor/IT to build custom reports creates delays - Treasury teams depend on others to build what they need
Source: ON (2025-09-02)

Filter search resets when selecting items - When using search to select companies, selecting one resets the search field
Source: ON (2025-05-23)
Filters not connected/cascading - Selecting a company doesn't filter the bank accounts dropdown to only that company's accounts; "filtered too quickly" when attempted
Source: ON (2025-05-23)
Currency display confusing - Currency filter filters transactions but still displays in functional currency (CHF); users expect to see transaction currency
Source: ON (2025-05-23)

Regional teams don't have access to up-to-date cash visibility - APAC, EMEA, Americas teams can't see current data
Source: ON (2025-09-02)

No way to see historical forecast vs actuals comparison - Can't easily compare what was predicted vs what happened
Source: ON (2025-09-02)
Current BI tools (Looker) lack bank account level detail - Palm has detail that Looker doesn't
Source: ON (2025-09-02)

Current reports have occasional loading issues - "Problem loading data" errors
Source: ON (2025-09-02)

Chart Y-axis doesn't start at zero - Makes small changes look dramatic; users "freak out" when returning from leave
Source: ON (2025-10-07) - Amanda: "I saw this after maternity leave and I was like, what just happened... So it was me freaking out."
Tables default to oldest date first - Have to scroll right to see current data; need most recent first
Source: ON (2025-10-07)
Currency visualizations are hard - Converting to functional currency makes numbers lose meaning; can't show multi-currency in meaningful graphs
Source: ON (2025-10-07) - Jennifer: "Visualizing currency flows is quite hard because to visualize something you really need all to be in functional currency but then it becomes kind of not very useful."
Pie chart data issues - USD missing from inflows, possibly showing net instead of gross
Source: ON (2025-10-07)

Investment tracking in Google Sheets is manual and error-prone - "the upkeep of this sheet is quite manual"
Source: Personio (2025-10-21)
Screenshot data from G-sheets into PowerPoint for reports - Manual copy-paste workflow for stakeholder reporting
Source: Personio (2025-10-21)

Data validation takes too much time before variance analysis can start - "Way too much of my time is spent on data validation"; hours lost on prep work
Source: Personio (2024-10-03)
Can't get accurate categorized data until T+11/T+12 - T+1 reports are best-effort; full accuracy only when ERP reconciliation completes
Source: Personio (2024-10-03)
T+1 reporting is manual best-effort - Using bank statements alone can't produce accurate categorization
Source: Personio (2024-10-03)

Reports need to "tell a story" with explanations - Pet peeve: "see attached" without context or opinion
Source: Sonder (2024-10-03) - "You should have an opinion about it, right? Give me two bullets or something."
CFO/executives won't log into dashboards - Reports must be delivered via email, not self-service portals
Source: Sonder (2024-10-03)

Reporting processes are very manual - Manual data entry and reporting creates errors and takes time
Source: Discogs (2025-03-25) - "Reporting is very manual"
Human error risk in manual reporting - Manual processes create accuracy concerns
Source: Discogs (2025-03-25) - "Another big thing is just reducing human error. Because it's nice to feel good about it, like the accuracy of the data."

TMS reporting not intuitive or flexible - Restricted to whatever options vendor decided for each module
Source: IHG (2025-04-07) - "The reporting side of it is not particularly intuitive, it's not particularly flexible"
Module inconsistency within TMS - Different modules have different reporting options; can't do in one what you can do in another
Source: IHG (2025-04-07) - "One module will do one thing and you want to do that thing in another module... why have you made it work in one bit of the system and not another"