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Euroports - Alignment Call - 2025-10-22

Metadata

  • Date: 2025-10-22
  • Company: Euroports
  • Attendees: Matthias Depoorter, Evelyn (forecasting team), Rodel, Gurjit
  • Type: Lead Call
  • Source: Notion Customer Success Meetings

Summary

Context

Alignment call to clarify Euroports' requirements vs Palm capabilities. Goal was deeper understanding of needs, identify must-haves vs nice-to-haves, and prepare for demo.

Key Discussion Points

  • Euroports using Cash Analytics for 4-5 years without integration ("glorified Excel")
  • Matthias joined May 2024, taking over from interim manager
  • Primary timeline focus: end of month + 3 months (vs Palm's current 13 weeks)
  • Long-term forecasting (12 months) nice-to-have

Pain Points

  • Current "operations other" bucket too broad ("dumpster")
  • Need granular subcategories: supplier payments (import vs export), AP breakdowns
  • CFO needs budget-to-actual variance bridge (key requirement)

Feature Requests & Needs

  • Scenario planning: impact analysis for new projects, capex changes, interest rate changes
  • Period calendar structure: weekly periods starting Friday, except month-end cutoffs
  • KPI tracking: WMAPE for forecast error, MPE for bias, tolerance view (±10% accuracy frequency)
  • Forecast versioning: lock submissions after deadline, track evolution across submission periods

Domain Insights

  • Period calendar adjusts to align with ERP month-end reporting
  • No weekend activity (Saturday/Sunday period starts only)
  • Point-in-time snapshots critical for variance analysis

Next Steps

  • Demo scheduled (customized to show discussed capabilities)
  • Follow-up call for indirect/direct cash flows

Synced from Notion: https://www.notion.so/2aac47335ffb81949b08d1ff4845e5da