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Euroports - In-Person Category Design - 2026-01-29

Metadata

  • Date: 2026-01-29
  • Company: Euroports
  • Attendees: Matthias Depoorter, Giannis
  • Type: Lead Call
  • Source: Notion Customer Success Meetings

Summary

Revenue Categorization Structure

  • Operating income categories: handling revenue (53%), storage (20%), value-added services (9%), transport (11%), freight forwarding (0% for Belgium)
  • Limitation: transactions mapped to single category only — can't track both activity type AND customer segment simultaneously
  • Factoring complexity: Belgium only sees IC cash requests, not direct ABN factoring receipts

Expense Categories & Vendor Identification

  • Payroll split: blue collar (CEPG), white collar (SD Works), Social Security (separate SD Works)
  • Vendor-based categories: Circle K (fuel cards), DKV (health insurance), Pluxee (meal vouchers)
  • Complex categories: equipment leasing (principal + interest combined), IC transfers (loans, dividends, mgmt fees), CapEx (difficult without specific references)

Platform Capabilities & AI Features

  • LLM-powered categorization using Gemini models
  • Custom prompts and rules beyond standard LLM
  • Transaction-level learning from user corrections
  • Vendor mapping via counterparty names
  • Explainability: system explains categorization reasoning via chatbot

Current vs Future State

  • Current: manual Excel input, half the desired category detail
  • Cache Analytics limitations: manual rules, poor help desk, exact match requirements
  • Palm automation potential: eliminate manual categorization, increase granularity, provide forecast explanations

Forecasting & Reporting Features

  • Forecast horizons: weekly (current), daily (launching next month), long-term quarterly
  • 13 forecast versions maintained for accuracy tracking
  • Budget vs forecast variance analysis with drill-down
  • Scenario planning: best/worst/average case

Integration & Access

  • Teams/Slack chatbot for queries — Matthias wants write capability too (create forecast entries from chat)
  • Multiple user permission levels requested
  • Cash pool reconciliation, account mapping, IC matching

Why Palm Is Top Choice

  • Evaluating ~4 vendors including Palm, Kyriba, and a Dutch RPA firm
  • Values partnership and commitment over just tools
  • Weekly post-sales meeting cadence was extremely attractive — not offered by others
  • Concerned about big vendors charging for additional modules

Synced from Notion: https://www.notion.so/2f7c47335ffb81c48f5ee1d852900410