Skip to content

On - Daily Standup - 2025-11-18

Metadata

  • Date: 2025-11-18
  • Company: On
  • Attendees: Lucia Galan Caceres, Rodrigo Cabrera, Amanda Mitt, Federico Morando, Emma, Jennifer, Giannis
  • Type: Customer Call
  • Source: Notion Customer Success Meetings

Summary

Context

Daily standup with On Running finance team. On Running is an existing Palm customer progressing through implementation and optimization phases. Focus on forecast improvements, investment data integration, and transaction categorization feedback.

Key Discussion Points

  • Treasury policy aims to split investments evenly between four banks, with UBS exception (allowed up to 25%)
  • Investment process involves rollovers where maturity investments are re-added as new investments
  • Weekly investment monitoring by Rodrigo and team, quarterly reporting requirements
  • Forecast V2 going live in coming days with immediate accuracy improvements

Pain Points

  • Investment data inconsistencies: only showing 75 million when actual amount is significantly higher
  • Rollovers disappearing from files somehow, creating data gaps
  • Bank account proliferation concerns - investment accounts mixed with operational accounts creates UI confusion
  • Transaction categorization challenges: missing descriptions for Korea CAB account (all blank)
  • Model defaults to naive categorization when descriptions absent
  • Balance initialization entries from Cadiva appearing as transactions (5.1 million example)
  • Language barriers potentially affecting description capture from non-English bank statements

Feature Requests & Needs

  • Single consolidated investment account with counterparty tags instead of separate bank accounts per institution
  • Better distinction between operational accounts and investment products
  • Available cash segmentation (T+1 for term deposits, immediate for money market funds)
  • Maturity-based cash availability forecasting over time
  • Adding "balancing transfer" category for Kenya and Korea entities
  • Audit trail for prompts and categorization changes

Customer Health

  • Heavy usage of connected bank account data with automated ingestion
  • Active engagement from multiple team members (Rodrigo, Amanda, Federico)
  • Regular weekly investment monitoring cadence

Action Items

  • Amanda: share updated investment file with complete rollover data
  • Amanda: provide treasury policy document and quarterly investment reporting visuals
  • Federico: continue entity-by-entity categorization review (Kenya completed, Korea in progress)
  • Giannis: update investment dashboard with fresh transaction data by Monday
  • Jen: add "balancing transfer" category for Kenya and Korea
  • Schedule Rodel for future standup to present V2 model improvements

Synced from Notion: https://www.notion.so/2afc47335ffb8138aa4edd89f44f0a48